17 Strong® Shipping, Payment & Return Policy

Thank you for supporting 17 Strong®! Every purchase helps support our mission of providing Victory Trips® to young adults who have battled life-threatening illnesses. Please review the following information about shipping, payments, returns, and refunds.

Shipping Locations

We currently offer domestic shipping within the United States on all orders.

Shipping and Handling Costs

Customers are responsible for shipping and handling charges. We will calculate and display applicable costs at checkout before you submit an order.

Order Processing and Delivery Estimates

We process and ship orders as promptly as possible. Please allow 1–3 business days for order handling and processing.

After an order ships, delivery typically takes 5–10 business days. Delivery times are estimates and may vary based on your location, carrier operations, seasonal volume, weather, natural disasters, or other circumstances beyond our control. Orders may arrive sooner than estimated.

Please allow additional time during busy periods and carrier disruptions. We appreciate your patience.

Tracking Information

When available, we'll send tracking information and carrier details once your order ships. Tracking updates may be delayed while carriers process or scan packages.

Lost, Missing, or Returned Packages

We use insured shipping when available. If your package appears lost in transit, hasn't arrived within the estimated delivery window, or is returned to us, contact info@17strong.org with your order number.

We will work with you and, when appropriate, the carrier to review the situation and determine an appropriate resolution. Depending on the circumstances and availability, a resolution may include a replacement shipment, priority shipping, or a refund. Any replacement shipment will include tracking information when available.

Although carrier handling is outside our direct control after an order ships, we will make reasonable efforts to assist with delivery issues.

Extended Delays

If your order is significantly delayed, please get in touch with us as soon as possible at info@17strong.org. We will do our best to resolve issues within our control and help you determine your shipment's status.

Payment Methods

Payment is due at the time of purchase. We accept major credit cards for online orders. Available payment methods will be displayed at checkout.

Returns

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.

To be eligible, items must be in the same condition in which you received them: unworn or unused, with tags attached, and in their original packaging. You must also provide a receipt or other proof of purchase.

To request a return, contact info@17strong.org. Please do not send items back before receiving return authorization and instructions. Send returns to: 720 Thousand Hills Rd, Pismo Beach, CA 93449.

If your return is approved, we will provide a return shipping label, if applicable, along with instructions for where and how to send your package. We may refuse returns sent without first requesting authorization.

Please note that shipping and return transit times may be longer for locations outside the United States. Our current shipping offer is domestic only; contact us before placing an order if you have questions about an exception.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@17strong.org with your order number and, if possible, photographs of the issue. We will review the matter and work with you to make it right.

Items That Cannot Be Returned

Certain items are not eligible for return, including custom or personalized products and special orders. Please get in touch with us before purchasing if you have questions about a particular item.

We cannot accept returns of sale items or gift cards, except where required by applicable law.

Exchanges

To receive a different item, the simplest approach is to request a return for the original item. Once we approve the return, you may place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether we've approved your refund.

If approved, we will issue your refund to your original payment method within 10 business days. Your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please get in touch with us at info@17strong.org.

Contact Us

For questions about shipping, payments, returns, or refunds, please contact:

17 Strong®
Email: info@17strong.org
Phone: 805-595-1412